How to Fix Disney Plus Not Working on Firestick

| Published on May 12, 2022| 5 Minutes Reading
To help you out, we have created this exclusive guide covering every possible solution for Disney Plus not working on Firestick.

Whether you’re a fan of comedy, action, or romance, Disney Plus has a little something for every viewer out there.

Disney Plus also features popular titles from Star Wars, Marvel, and National Geographic, apart from originals.

Like anything else, the Disney Plus service isn’t free from flaws. If you’re on this page, chances are you’re also having issues streaming Disney Plus on your Firestick device.

To help you out, we have created this exclusive guide covering every possible solution for Disney Plus not working on Firestick.

Why is Disney Plus not working on Firestick?

There could be many possible reasons why Disney Plus fails to work properly on your Firestick device.

Incompatible Firestick model

To view 4K videos and movies on Disney Plus, you’ll have to invest in a Firestick device that supports 4K streaming. Remember, not all Firestick devices come with this feature.

Disney Plus down

Another reason why Disney Plus is not working on Firestick is the Disney Plus streaming service being down. In this case, you have to wait for the service to get back to normal and be available for viewers again.

Corrupted user data

Corrupted user data is another reason why Disney Plus fails to stream accurately on Firestick. Disney Plus saves temporary data on your device through caches and cookies. This data aims to enhance the overall performance of the Disney Plus App.

However, the data could get corrupted when accumulated for a long period, resulting in your Disney Plus App not streaming properly on your Firestick device.

Internet issues

One of the most obvious reasons why the Disney Plus App is not working on Firestick is an inactive internet connection. Make sure you open a few other apps, such as YouTube or Netflix, to check if they’re working properly.

Bug or glitch on your Firestick

Sometimes a temporary bug or glitch on your Disney Plus App could also hinder the performance of your streams.

Outdated Disney Plus App

Disney Plus sends out multiple updates to ensure you can enjoy the best user experience. But you may encounter problems if you haven’t updated the Disney Plus App on your Firestick recently.

How to fix Disney Plus not working on Firestick?

We have already talked about why your Disney Plus App isn’t working properly on your Firestick device. It is time to quickly look at some of the fixes that can get the entire experience right.

Refresh your account data by re-logging into your account

As discussed above, your account data may get corrupted over time. All you need to do is log out of your current session and sign in again to fix this issue.

Here’s a list of steps you need to follow to log out and sign in to your account:

  • Launch the Disney Plus App on your Fire TV device
  • Open Settings
  • Choose Log out and tap on the Select Button

Now, wait for 2-3 minutes and sign in again with your account credentials.

Restart your router

Restart your router if your internet is too slow or you’re disconnected from the service. In most cases, just restarting/resetting your modem/router will fix the issue. But don’t forget to check out other options if you’re still facing issues after rebooting or restarting your internet router.

Restart your Firestick device

A temporary glitch on your device may also impact the performance of your Disney Plus app. You can reload your device to fix this issue quickly. Here’s all you need to do:

  • Visit your home screen and press Settings
  • Open the Device tab
  • Choose Restart from the list
  • Your device will now reboot. Go back to Disney Plus and check if it is working properly

Clear cache and data

If you’re having issues because of the accumulated temporary data on your Fire TV, you may have to clear that by following these steps:

  • Launch Settings on your Firestick
  • Go to Applications
  • Tap on Manage Installed Applications
  • Choose Disney Plus from the available list
  • Press Clear Cache and Clear Data

Update your Disney Plus App

Disney Plus not working on Firestick may also be due to an outdated app. Here’s what you have to do to update your Disney Plus App:

  • Open your main screen
  • Choose Disney Plus from the available list
  • Press the menu tab on your remote
  • Tap on More Info
  • Choose Update

Now, go back to the Disney Plus App and check if it is working properly.

Restore your device to factory settings

You can also restore your device to factory settings. This will remove all data you have currently on your Fire device.

Report the issue to Disney Plus

If nothing else works, you can report the problem to the Disney Plus support team. Simply, go to Disney Plus’s Help Center and get in touch with their agents through email, live chat, or phone. You can also contact their team via social media.

Before you head over to report the issue to Disney Plus, make sure to check out the guides available on their official page. There’s tons of information and FAQs to help address your Disney Plus not working on Firestick issues.

How to watch Disney Plus content offline?

Disney Plus not working can be quite frustrating for those who like to binge-watch their favorite movies now and then.

The solution?

Look for ways to watch your favorite content offline. You can use the Disney Plus official app to download your desired movies and shows from Disney Plus. But Disney Plus doesn’t allow users to download every title available on its official platform. Also, many countries can’t access the Disney Plus platform as their services are currently restricted to a few regions only.

Now, you’re left with two options…

You can either screen record your favorite videos if you’re not looking for something too extensive and exclusive. Read the full guide here: How to Screen Record Disney Plus Movies

How to download Disney Plus videos and movies offline?

Alternatively, you can use a video downloader like MyStream Disney Plus Downloader that can streamline the entire process for you. Here we are talking about choosing your preferred subtitles, audio and video settings, batch downloads, and more.


  • Download your favorite movies and shows in 720p/1080p and in 5.1 audio channels
  • 100% safe and clean software
  • All-inclusive country-specific support
  • Batch download feature to help you download your desired videos in batches
  • Multiple tracks available for audiophiles
  • MyStream Disney Plus Downloader will remove ads for you
  • You can build and organize your media library with a built-in Video Manager feature
  • All your files will be downloaded in MP4 and hence transferable to any possible device you can think of

Check out this link to learn how to get started with the platform: MyStream Disney+Downloader: Download Disney+ Videos Offline

Final wrap up

We tried to share as many reasons and fixes for Disney Plus not working on Firestick in this article.

Hopefully, you’d be able to resolve your issues by following any of the above-listed solutions. Also, if you’re looking for a long-term solution, you can give MyStream Disney Plus Downloader a try. All the best…

Heather Ella
MyStream can save videos in different categories, movies, TVs, shows, anime, cartoons, and live streaming videos.

MyStream supports most streaming OTT services, we offer our users the best and stable experience

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