How to Fix It When Prime Video not Working on Roku

| Published on May 13, 2022| 5 Minutes Reading
It is advisable to begin with the simplest repairs and then work your way up to the more sophisticated ones because there are so many potential reasons why Prime Video is not working on the Roku.

There are a few different manifestations that can take place when Roku is unable to open Amazon Prime Video.

  • There will be no rollout of the Amazon Prime app on Roku at any point.
  • Your Amazon Prime account will not let you log in at this time.
  • You are unable to play any videos from Amazon Prime.

These problems could manifest themselves in the absence of any error notifications. Either when you are logged in and attempting to launch a movie from your Amazon Prime account or when you are trying to pick the Amazon Prime symbol on your device's screen, you may experience one of these errors.

Reasons for Roku Not Being Able to Play Prime Video

There are many potential reasons why you are unable to access Amazon Prime on your Roku device, including the ones listed above. Not having an internet connection, having difficulty with your Amazon Prime membership, or having troubles with the Roku streaming device itself are examples of these concerns.

There are various situations in which the Amazon Prime Roku Channel can suddenly stop functioning. Or, as a last option, the Roku device itself might require an updated version of the software that runs it.

What to Do When Prime Video Won't Play on Your Roku and How to Fix It

It is advisable to begin with the simplest repairs and then work your way up to the more sophisticated ones because there are so many potential reasons why Prime Video is not working on the Roku.

  1. Have you tried connecting any of the other devices in your home to the internet to see if you have any luck? When your internet connection isn't functioning properly, the most typical reason why the Prime Video app won't open on Roku is because of this. If you are unable to connect to the internet using your computer or mobile phone, there is probably an issue with the internet connection across the entirety of your network. In the event that this is the situation, you will need to perform certain diagnostics on your internet connection. Restarting your router is one of the most straightforward solutions to this problem.
  2. Is your connection to the internet sluggish? Even if you are connected to the internet, having a slow internet connection can make it difficult to launch applications on your Roku device. Check the speed of your internet connection. In order to increase the speed of your internet connection, you will need to go through some troubleshooting steps if it is slow.
  3. Your Roku device may need to be restarted or reset. Restarting your Roku device can clear up any persistent app or system issues that are occurring, allowing your apps to begin functioning normally once more. You could also begin by trying to reset your Roku device. If you chose to reset it, you will lose all personal preferences. You will need to go through the Roku setup process once more in addition to re-establishing the connection to your Roku account.
  4. Is the internet accessible with the Roku device you have? This could be the issue if none of the Roku channels open up on your television. You can determine if your Roku device has an IP address on your network by navigating through the menus on your Roku. In the event that it does not, you will have to link your Roku to your home's wireless internet network. It is likely that the Amazon Prime channel will start functioning normally once again as soon as your Wi-Fi network is once again connected to the internet.
  5. Verify that you are logged in with the correct ID and password for your Amazon Prime account, as well as that the account is still active. You might also want to check to see if Amazon Prime is currently experiencing any technical difficulties. If that's the case, it would explain why the Roku app for Prime Video won't open.
  6. Delete the channel dedicated to Amazon Prime. If the issue with Prime Video not opening on Roku is because the channel is frozen or has crashed, removing the channel from your Roku and then adding it back should fix the problem. If you are attempting to access 4K UHD material on Amazon Prime, you will first need to ensure that the appropriate Amazon Prime channel has been installed on your device. To add the channel once more, select Streaming Channels, then select OK, and finally select 4K UHD Content Available from the drop-down menu. You have the option to select the Prime Video app from this list in order to install it.
  7. Update your Roku. If the software on your Roku device is out of date, you may experience problems, such as the Amazon Prime channel being unable to load. Even though the Roku device updates itself automatically most of the time, verifying that it has the most recent software installed is an important step in the troubleshooting process even when channels are operational. You may get your Roku streaming device up to date by following these instructions. 
  • To access your home screen, press the Home button on your Roku remote.
  • Click the Settings button, then click System Settings, and then click System Update to finish.
  • On the screen that displays system updates, select Check Now.
  • If there is an update available for your Roku, it will notify you and then immediately download and install it.
  • In order to update the device, you will require access to the home screen of the Roku. If you turn off your device or interrupt the update process after it has already begun, you may end up corrupting the firmware and causing more severe problems with your Roku.

If none of the above troubleshooting steps have been successful and you are still unable to access Prime Video on Roku, you may need to contact Amazon for assistance. You can seek assistance with technical problems like this one by using the chat facility that Amazon provides.

FAQ

How do I install Prime Video to Roku?

To install Amazon Prime Video on Roku, press the Home button on your Roku remote, then navigate to the Channel Store using the on-screen arrows. Simply conduct a search for Prime Video, pick it from the list of results, and then click the Add Channel button. After the application has been downloaded and installed, you will be able to locate it in the list of channels. When you do so, you will be prompted to log in with the credentials associated with your Amazon account.

How can I sign out of my Roku account for Amazon Prime Video?

Launch Amazon Prime on your Roku device, and choose a watch profile to get started. Use the remote to navigate to the Settings menu (the gear icon) from the home screen, then scroll down and pick Sign Out from the menu that appears.

How do I activate the closed captioning feature on the Amazon Prime Video app for Roku?

You may activate closed captioning for Prime Video by navigating to the subtitle settings on your Roku. You may access the Settings menu on your Roku by pressing the Home button on your remote. Select "Accessibility" > "Captions Mode" and then choose "Subtitles" from the drop-down menu.

How to Download Prime Video Content Offline

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